Here is how you can change the password to your<a href="https://wiex.io/"> Wiex.io</a> crypto wallet. 
<ol>
<li> Open your profile and go to Security settings. </li>
<li> Click "Change Password". </li>
<li> Enter your current password. </li>
<li> Enter your new password. </li>
<li> Confirm your new password (enter your new password one more time). </li>
<li> Hit "Confirm".</li>
</ol>
 Please note, that in case you forgot your current password - you will need to restore the password to your<a href="https://wiex.io/"> Wiex.io</a> crypto wallet.

How to change password?

Here is how you can withdraw funds from your<a href="https://wiex.io/"> Wiex.io</a> crypto wallet.
&nbsp;
<ol>
<li> Click "Withdraw" </li>
<li> Select the account from which you would like to withdraw funds. </li>
<li> Select Bank Transfer as a payment method. </li>
<li> Enter the amount you wish to withdraw. </li>
<li> Enter your full name. </li>
<li> Enter the IBAN (you may also add an additional description). </li>
<li> Confirm that you are the beneficiary of the indicated account. </li>
<li> Click "Withdraw".</li>
</ol>
 &nbsp;You will be notified if the withdrawal is successful.

How to withdrawal?

Here is how you can exchange currency in your<a href="https://wiex.io/"> Wiex.io</a> crypto wallet.
&nbsp;
<ol>
<li> Click "Exchange". </li>
<li> Select the account from which you would like to exchange currency. </li>
<li> Select the account to which you would like to exchange currency. </li>
<li> Choose an amount you wish to exchange. </li>
<li> Click "Exchange".</li>
</ol>
&nbsp;
You will be notified if the payment is successful.

How to exchange?

There are two ways to add funds to your crypto wallet. 
However, you may add funds to EUR currency account only by means of a direct bank transfer. 
Any other accounts can be funded either with a cryptocurrency from another crypto wallet, or with a VISA/Mastercard debit/credit card.
&nbsp;
In order to add funds to your EUR account - please follow these simple steps. Please note, that you can do this only by means of a direct bank transfer.
&nbsp;
<ol>
<li> Click "Add funds"</li>
<li> Choose the account where you wish to add funds.</li>
<li> Choose the Bank transfer method</li>
<li> Copy the account banking details</li>
<li> Use the copied account details in order to add funds my means of a direct bank transfer.</li>
</ol>
&nbsp;
In order to add funds to your cryptocurrency account - please follow these steps. Here you can use another crypto wallet or VISA/Mastercard debit/credit cards.
&nbsp;
<ol>
<li> Click "Add funds"</li>
<li> Choose the account where you wish to add funds.</li>
<li> Choose a method that you wish to use to add funds: </li>
</ol>
&nbsp; &nbsp; &nbsp; - VISA/Mastercard - you will be directed to the payment page, where you need to fill all the required fields and complete the transaction.
&nbsp; &nbsp; &nbsp; - Crypto wallet - copy your crypto wallet address / scan the QR code with your crypto wallet app. You will be notified if the payment is successful.

How to add funds?

Selfie verification is an important step of the overall verification process. You can do the selfie verifiation either with your PC webcam (if you have one)/Laptop camera or you can do this on phone.
Here is how you can do the selfie verification with your PC webcam/Laptop camera: 
<ol>
<li> Click "I'm ready". </li>
<li> Allow access to your PC webcam/Laptop camera. </li>
<li> Please follow the instructions provided on the page. </li>
</ol>
Here is how you can do the selfie verification phone: 
<ol>
<li> After opening the selfie verification step - click "Continue on phone". </li>
<li> Open the provided link in your mobile browser or scan the QR code with your phone. </li>
<li> Please follow the instructions provided on the page. </li>
</ol>
We are doing our best to make the verification procedure as quick as possible for you. The verification of your document by our side may take up to 12 hours.

"Selfie" verification

In order to fully use all features that our website provides - your account must be verified first.
Before your start, please make sure that your identity document is valid.
Here is how you can verify your account: 
<ol>
<li> Hit the profile button in the upper right corner and choose "Verification". </li>
<li> Click "Continue on phone". </li>
<li> Open the provided link in your mobile browser or scan the QR code with your phone. </li>
<li> Make photos of both front and back sides of your document (the photos must be bright, clear and have all corners of the document visible) or choose the existing ones from your mobile storage. </li>
<li> After you upload the photos of your document please click "Next". </li>
<li> Next step will require you to verify your identity with a selfie. Please follow the instructions provided on the page (<a style="background-color: #ffffff; color: #060606; text-decoration: underline;" href="https://wiex.io/knowledge-base/registration/selfie">Here You can find information about "Selfie"</a><a style="background-color: #ffffff; color: #060606; text-decoration: underline;" href="https://wiex.io/knowledge-base/registration/selfie"> verification</a>).<a style="background-color: #ffffff; color: #060606; text-decoration: underline;" href="https://wiex.io/knowledge-base/registration/selfie"> </a>&nbsp; </li>
</ol>
We are doing our best to make the verification procedure as quick as possible for you. The verification of your document by our side may take up to 12 hours.
&nbsp;

How to verify your identity by Phone?

In order to fully use all features that our website provides - your account must be verified first.
Before your start, please make sure that your identity document is valid.
Here is how you can verify your account: 
<ol>
<li> Hit the profile button in the upper right corner and choose "Verification". </li>
<li> Select your country of residence. </li>
<li> Choose the type of document, that you intend to use for the verification. </li>
<li> Click "Next". </li>
<li> Take photos of both front and back sides of your document (the photos must be bright, clear and have all corners of the document visible). </li>
<li> Upload the photos of your document and click "Next". </li>
<li> Next step will require you to verify your identity with a selfie (<a style="background-color: #ffffff; color: #060606; text-decoration: underline;" href="https://wiex.io/knowledge-base/registration/selfie">Here You can find information about "Selfie"</a><a style="background-color: #ffffff; color: #060606; text-decoration: underline;" href="https://wiex.io/knowledge-base/registration/selfie"> verification</a>). </li>
<li> The next page will show you the status of the verification procedure. Here you will see what verfication steps are complete and which still need additional actions. </li>
<li> In case of successful verification - you will receive a confirmation email.</li>
</ol>
We are doing our best to make the verification procedure as quick as possible for you. The verification of your document by our side may take up to 12 hours.
&nbsp;

How to verify your identity on PC? 

In order for your Wiex account to be fully operational, functional and secure - you need to complete the identity verification procedure. This policy is in line with a banking regulation commonly known as 'Know Your Customer&rsquo; (KYC) and is the process of a business verifying the identity of its clients. It is simply an anti-corruption and fraud measure. &lsquo;Know Your Customer or KYC process&rsquo; &ndash; the process of identifying and verifying the User's identity and applying other due diligence measures when opening the Account and periodically over time. The User&rsquo;s identity verification may be conducted using only the identity documents listed in the list of acceptable identity documents available on the Website. To verify your account, you will need to submit a selfie and live-pictures of a supported document. &nbsp;As a regulated financial institution, we are obliged to sufficiently verify our customers. We treat this commitment very seriously, that&rsquo;s why we have specific policies, processes and guidelines in place, also regarding accepted document.

Why Get KYC Verified Wiex.io?

Creating an account on wiex.io is a straightforward process that takes only a few minutes to complete. In order to create your Wiex blockchain account - please follow these steps: 1. Go to our website <a href="https://wiex.io">wiex.io.</a> 2. Click "Open an account" in the top right corner. 3. The registration page will prompt you to enter your first and last name, e-mail address, date of birth, and select your residency. 4. Then, create a secure password for your account. Your password must contain at least 8 characters, with at least one uppercase letter and one number. 4. Accept privacy policy and Terms of use if you agree with them. 5. Click "Create Account". 6. Now click on the link in the confirmation email to complete the creation of your account. Let us know if you have any other questions!

How to change password?

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